At C9 Communications, we believe it’s not just about building connections, it’s also about sustaining them. With that, our brand is committed to being there for you from Day 1 onwards.
This portal provides access to all current Service Agreements, Policies, and Critical Information Summaries (CIS) relevant to your engagement with our telecommunications and IT services.
Service Agreements
Managed Service Agreements and Service Level Agreements (SLA) for core infrastructure services.
C9 Communications SFOA
PDF Document • 1.2 MB
Customer Service Guarantee Waiver
PDF Document • 1.2 MB
Service Schedule SLA - Voice
PDF Document • 1.2 MB
Service Schedule SLA - Internet
PDF Document • 1.2 MB
Service Schedule SLA - Hardware
PDF Document • 1.2 MB
Policies
Internal standards and behavioral frameworks that govern our operational consistency.
Acceptable Use Policy
PDF Document • 1.2 MB
Complaints Handling Policy
PDF Document • 1.2 MB
Financial Hardship Policy
PDF Document • 1.2 MB
Privacy Policy
PDF Document • 1.2 MB
Forms
Official documentation for account management and authorization.
Representative Appointment
PDF Document • 1.2 MB
Critical Information Summary - Voice
Transparent cost and service breakdowns for our digital voice and SIP solutions.
Critical Information Summary C9 phone system
PDF Document • 1.2 MB
Critical Information Summary Sip Trunk
PDF Document • 1.2 MB
Critical Information Summary Inbound Services 1300 1800
PDF Document • 1.2 MB
Critical Information Summary - Internet
Detailed summaries of our high-speed internet and Business nbn® business connectivity plans.
Critical Information Summary Fixed Wireless
PDF Document • 1.2 MB
Critical Information Summary Fibre Internet
PDF Document • 1.2 MB
Critical Information Summary Business nbn® Fibre Plans
PDF Document • 1.2 MB
Critical Information Summary Small Business nbn®
PDF Document • 1.2 MB
Critical Information Summary 4G Backup
PDF Document • 1.2 MB
Critical Information Summary - Mobile
Key information regarding our mobile voice and data services.
Critical Information Summary Mobile Plans
PDF Document • 1.2 MB
If you require a document that is not listed here, or need assistance understanding these terms, please contact our support team at 1800 000 299.